Technical Support

Thank you for your interest in MEDWEL products and services.​

When you encounter product problems, you can refer to the following FAQs first.
If your problem cannot be solved, please fill in a technical support request.

FAQs

Press DEL to enter the BIOS Menu during booting, and confirm the BIOS version on the Main screen.

Press DEL to enter the BIOS Menu during booting, and confirm the BIOS version on the Main screen.

Check the User manual, look for the Clear CMOS Pin to do a short action or directly pull out the RTC battery.

There will be green stickers on the motherboard and the system, please refer to the picture below.

Products will obtain CE, FCC certification, and medical grade products will obtain EN-60601-1, EN-60601-1-2.

Reports are produced according to the standard test items of Medwel. For customized test requirements, please contact Medwel TSD.

Technical Support​

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